Last updated: 27 November 2025

1. Who We Are

These Terms & Conditions (“Terms”) govern the use of digital services provided by NanoAI Ltd (“NanoAI”, “we”, “us”, “our”), a company registered in the United Kingdom. By placing an order, requesting a service or using any service we provide, you (“you”, “client”, “customer”) agree to be bound by these Terms.If you do not agree to these Terms, please do not purchase or use our services.

2. Scope of Services

NanoAI provides professional digital services, which may include (but are not limited to):

• Website and app setup, configuration and optimisation
• SaaS configuration and ongoing support (“SaaS as a service”)
• Installation and configuration of original third-party software and plugins
• n8n and other automation workflow setup
• Technical troubleshooting and performance tuning
• Consulting and advisory services related to automation and web platforms

We may update, modify or extend our service offering over time. Any new services will also be subject to these Terms unless stated otherwise.

3. “SaaS as a Service” – No License Keys Provided

For certain tools (for example, Elementor Pro, Rank Math, ShopLentor and other premium SaaS products), NanoAI may provide configuration and access on a “SaaS as a service” basis. This means:

• We install and configure original software or SaaS tools for use on your website or project.
• We manage the subscription and activation on your behalf.
• We do not provide or share license keys, activation codes or account logins for these tools.
• You are granted permission to use the tools as part of the service we deliver, not as a separate resale of licenses.

Any software or SaaS remains the property of its respective owner. You are responsible for complying with the terms of those third-party providers when using the tools we configure.

4. Ordering and Payment

All fees for services are clearly stated before you confirm your order. By placing an order, you agree to pay the stated fees in full.

• Payment is typically required in advance unless a written agreement states otherwise.
• Prices may be shown in GBP (or other currencies where clearly indicated).
• Any additional work outside the agreed scope may be charged separately.

We reserve the right to refuse or cancel any order where payment is not received or where we reasonably believe there is misuse or fraud.

5. Service Delivery

Our services are delivered digitally and remotely. Estimated timelines are provided in good faith but are not guaranteed. Delivery may depend on:

• Your prompt response to our questions
• Providing the required access and information (see Section 6)
• Technical constraints of your hosting, platform or third-party tools

We will make reasonable efforts to complete work within agreed timeframes and keep you updated on progress.

6. Access and Security (Temporary Login Details)

To perform our services, you may need to provide us with temporary access, for example:

• WordPress admin login details
• Hosting / cPanel or cloud panel access
• Domain or DNS access (if relevant)
• n8n or other automation platform access

You are responsible for:

• Ensuring login details are accurate and working
• Creating temporary or restricted accounts where possible
• Revoking or changing access once work has been completed

We will handle your access details with care and use them only for the purpose of delivering the agreed service. However, you remain responsible for maintaining appropriate backups and security of your systems.

7. Refunds and Cancellations

Because our services are digital, customised and involve manual work, all purchases become non-refundable once work has begun.Our full refund rules are described in our Refund & Returns Policy, which forms part of these Terms. By agreeing to these Terms, you confirm that you have read and accepted that policy.

8. Client Responsibilities

You agree to:

• Provide accurate information and instructions for your project
• Ensure your hosting and platforms meet minimum technical requirements
• Maintain regular backups of your website and data
• Use the services and any configured tools in a lawful manner

We are not responsible for issues caused by factors outside our control, including third-party hosting failures, domain problems, changes made by you or other providers after our work is completed.

9. Intellectual Property

Unless specifically agreed in writing:

• You retain ownership of your existing content, branding and data.
• We retain ownership of our workflows, processes, internal tools and know-how used to deliver the service.
• Any third-party SaaS or software remains the property of its respective vendor.

You are granted a non-exclusive right to use the work we deliver as part of your own business or project. You may not resell our configuration, automation templates or service as your own without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, NanoAI Ltd shall not be liable for:

• Any indirect, incidental or consequential loss or damage
• Loss of profits, revenue, data or business opportunities
• Any loss arising from third-party services or platforms we integrate with

Our total liability for any claim arising from a service we provide shall be limited to the amount you paid for that specific service in the 30 days before the claim arose.

11. Privacy and Data Protection

We handle personal data in accordance with our Privacy Policy. By using our services, you consent to the way we collect, use and protect your data as described there.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements or business practices. When we do, we will update the “Last updated” date at the top of this page.Continued use of our services after the Terms are updated will constitute your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:📧 info@nanoai.co.uk 🕒 We aim to respond within 24 hours.