Privacy Policy
We protect your information with strict security and GDPR-compliant practices
Last updated: 27 November 2025
At NanoAI (“NanoAI”, “we”, “us”, “our”) we are committed to protecting your privacy and handling your personal data in a transparent and secure way. This Privacy Policy explains what information we collect, how we use it and the choices you have.This policy applies when you visit our website, contact us, use our services, or interact with our chat widget. By using our website and services, you agree to the practices described in this Privacy Policy.1. Who Is Responsible for Your Data?
The data controller responsible for your personal data is:NanoAI Ltd United Kingdom Email: info@nanoai.co.uk2. What Information We Collect
We may collect and process the following types of information:2.1 Information you provide directly
- Contact details – such as your name, email address, phone number and company name when you contact us or request a service.
- Project details – information you share about your website, app, hosting or automation requirements.
- Order and billing information – details related to services you purchase from us.
2.2 Payment information
Payments for our services are processed securely by third-party payment providers (such as Stripe). We do not store or have access to your full credit or debit card details. We may receive limited information from the payment provider (e.g. last 4 digits of the card, transaction ID, status) for accounting and fraud-prevention purposes.2.3 Technical and usage data
When you visit our website, we may automatically collect:- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and actions taken on our website
- Referring website or source (for example, a link from another site)
2.4 Chat widget data
When you use our on-site chat widget, we may collect:- Your name and email address (if you choose to provide them)
- The content of your messages and enquiries
- Technical details such as IP address, browser and device type (used to improve support and prevent abuse)
2.5 Temporary access details
To perform our services, you may provide temporary login details, for example:- WordPress admin access
- Hosting / cPanel or cloud panel access
- Domain or DNS access
- Access to automation platforms such as n8n
3. How We Use Your Information
We may use your personal data for the following purposes:- To respond to your enquiries and provide customer support.
- To prepare proposals and deliver the services you request.
- To configure and maintain software, plugins and automation workflows on your behalf.
- To process payments and manage invoices.
- To improve our website, services and user experience.
- To monitor website performance and detect technical issues or abuse.
- To comply with legal obligations (e.g. tax and accounting requirements).
4. Legal Bases for Processing (GDPR)
Under UK GDPR, we rely on one or more of the following legal bases to process your personal data:- Contract – processing is necessary to perform a contract with you (for example, delivering a paid service).
- Legitimate interests – such as improving our website, maintaining security and preventing fraud.
- Legal obligation – where we must keep certain records for tax, accounting or regulatory reasons.
- Consent – in cases where you choose to provide optional information (for example, in chat) or accept non-essential cookies.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:- Remember your preferences and settings
- Understand how visitors use our site
- Improve performance and security
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These measures may include:- Using secure hosting and reputable third-party providers
- Limiting access to authorised personnel only
- Using strong passwords and two-factor authentication where possible
- Encouraging clients to provide temporary or restricted access accounts
7. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purposes described in this policy, including:- For the duration of an active project or service.
- For a reasonable period afterwards to answer questions, provide follow-up support or maintain records.
- For as long as required by law (for example, financial records for tax purposes).
8. Sharing Your Information
We do not sell your personal data. We may share your information with:- Service providers – such as hosting companies, analytics providers, chat widget services or payment processors, who help us operate our business.
- Professional advisers – such as accountants or legal advisers, where necessary.
- Authorities or regulators – where required by law or to protect our legal rights.
9. International Transfers
Some of our service providers may store or process data outside the UK or European Economic Area (EEA). Where this happens, we take reasonable steps to ensure that adequate safeguards are in place, such as standard contractual clauses or equivalent protections.10. Your Rights Under Data Protection Law
Subject to certain conditions, you may have the following rights:- The right to access a copy of your personal data.
- The right to request correction of inaccurate or incomplete data.
- The right to request deletion of your data in certain circumstances.
- The right to restrict or object to certain types of processing.
- The right to data portability (to receive your data in a structured, commonly used format).
- The right to withdraw consent where processing is based on consent.